Return information

Products made to order or clearly customized at your request are exceptions and cannot be returned within 14 days, according to EU legislation.

The online store allows returns under certain conditions, to establish the details you must send us an e-mail with the return decision, in which you specify all the details of the reasons for which you request the return. The return period expires after 14 days from the date of receipt of the products.

In case of acceptance of the return, the costs for the return transport and the possible costs for replacing the goods will be borne by you, including any bank commissions for the reimbursement of the related amounts.

The Seller will be able to postpone the reimbursement of the amount until the receipt of the sold Goods or until the receipt of a proof according to which they have been shipped, in case he did not offer to recover the goods through the agreed Courier.