Terms and conditions

Definitions and Terms

Made with Joy in Transylvania is the brand of SC ANISE ARCH CORE SRL, a legal entity of Romanian nationality, with its registered office in Fagaras, Jud. Brasov, Str. Roses, No. 100, having order number in the Trade Register J8:1753/30.07.2018, unique fiscal registration code 39684400.

Seller – SC ANISE ARCH CORE SRL, legal entity of Romanian nationality, with registered office in Fagaras, Jud. Brasov, Str. Roses, No. 100, having order number in the Trade Register J8:1753/30.07.2018, unique fiscal registration code 39684400.

Buyer - can be any natural person who is over 16 years old or legal person or any legal entity that creates an Account on the Site and places an Order.

Customer - can be any natural person who is over 16 years old or legal person who has or obtains access to the CONTENT

User - any natural person who is over 16 years of age or a legal entity registered on the Site, who, by completing the Account creation process, has agreed to the site-specific clauses in the General Terms and Conditions section.

Account - the section of the Site where the user can create an account with an e-mail address and a password, which allows the Buyer to submit the Order and which contains information about the Client/Buyer and the history of the Buyer on the Site (orders, tax invoices, etc.). The user is responsible and will ensure that all the information entered when creating the Account is correct, complete and up-to-date.

Website - online store hosted at www.madlen.ro .

Order – an electronic document through which the Buyer communicates to the Seller, through the Site, his intention to purchase Goods and Services from the Site.

Goods and Services - any product or service, listed on the website, to be provided by the Seller to the Buyer as a result of the Contract concluded by placing the order.

Contract - represents the remote contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.


  • all the information on the Site that can be visited, viewed or otherwise accessed by using a terminal connected to the Internet;
  • the method of communication by e-mail sent to the Buyers by the Seller by electronic means and/or any other means of communication available;
  • any information communicated by any means by an employee/collaborator of the Seller, the Buyer, according to the contact information, specified or not by him;
  • information related to the Goods and/or the rates applied by the Seller in a certain period;
  • information related to the Goods and/or Services and/or the rates charged by a third party with whom the Seller has concluded partnership contracts (courier services, online paid services), during a certain period;
  • data related to the Seller, or other privileged data of the Seller.

My basket - section of the Account that allows the Buyer/User to add Goods or Services that he wants to purchase at the time of addition or at a later time.

Commercial Communications - means of periodic information, exclusively electronic, any type of message sent (e-mail/SMS/telephone/mobile push/webpush/etc.) containing general and thematic information, information on similar or complementary products to those on that you have purchased, information about offers or promotions, information about Goods and Services added to the "My Account/Cart" section or the "Account" section, as well as other commercial communications such as market research and opinion polls.

Online transaction - collection or reimbursement of an amount resulting from the sale of a Good and/or Service by Madlen.ro, to the Buyer, by using the services of the card processor agreed by the Seller, regardless of the delivery method.

Specifications – all the specifications and/or descriptions of the Goods and Services as specified in their description.

Contract documents

- By registering an Order on the Site, the Buyer agrees to the form of communication (telephone or e-mail) through which the Seller carries out its commercial operations.

- The notification received by the Buyer, after placing the Order, has the role of information and does not represent the acceptance of the Order. This notification is made electronically (e-mail) or by telephone.

- For justified reasons, the Seller reserves the right to change the quantity of Goods and/or Services in the Order. If he changes the amount of Goods and/or Services in the Order, he will notify the Buyer at the e-mail address or phone number provided to the Seller when placing the Order and will return the amount paid.

- The contract is considered concluded between the Seller and the Buyer at the moment the Buyer receives from the Seller, via e-mail and/or SMS, the notification of the dispatch of the Order.

Online sales policy

  • Access to place an Order is allowed to any Customer/Buyer.

- Communication with the Seller can be done through direct interaction with him or through the addresses mentioned in the "Contact" section on the Website. The seller has the freedom to manage the information received without having to provide justifications for this.

- Certain products will be available in a certain period of time and within the limit of available stock, all details being mentioned on the website.

- All prices related to the Goods and/or Services presented on the Site are expressed in RON (RON) and VAT is not applied

- In the case of online payments, the Seller is not/cannot be held responsible for any other additional costs borne by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of his card, in the event that the issuing currency of it differs from RON. Responsibility belongs to the Buyer.

- All information used to describe the Goods and/or Services available on the Site (images, video, etc.) are used exclusively for presentation purposes and do not represent a contractual obligation on the part of the Seller.

The right to intellectual and industrial property

The content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the Site, are the exclusive property of Madlen.ro, its all rights obtained in this regard directly or indirectly (through licenses for use and/or publication) being reserved.

The Client/Buyer is not allowed to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any Content in any context other than the one originally intended by Madlen.ro, include any Content outside the Site.


The Client/Buyer can place Orders on the Site, by adding the desired Goods and/or Services to the shopping cart, then completing the Order by making payment through one of the expressly indicated methods. Once added to the shopping cart, a Good and/or a Service is available for purchase as long as there is stock available for it. Adding a Good/Service to the shopping cart, without completing the Order, does not result in the registration of an order, implicitly nor the automatic reservation of the Good/Service.

By completing the Order, the Buyer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true at the time of placing the Order.

By completing the Order, the Buyer agrees that the Seller can contact him, by any means available / agreed by the Seller, in any situation where it is necessary to contact the Buyer.

The Seller can cancel the Order made by the Buyer, following a prior notification addressed to the Buyer, without any subsequent obligation of either party to the other or without any party being able to claim damages from the other in the following cases:

- non-acceptance by the issuing bank of the Buyer's card, of the transaction, in the case of online payment;

- invalidation of the transaction by the card processor approved by Madlen.ro, in the case of online payment;

- the data provided by the Client/Buyer on the Site are incomplete and/or incorrect;

The buyer has the right to withdraw from the Contract, respectively to return a Good only under certain conditions: (details Return Policy).
If a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Client/Buyer of this fact and will return to the Buyer's account the equivalent value of the Good and/or Service, within maximum 7 (seven) days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly expressed his intention to terminate the Contract.

Information regarding product features is available on the product pages of our Website. From a legal point of view, the content of the Site does not represent a proposal for a purchase contract, but a presentation of our offers. Therefore, if you place your order through our Site, your order constitutes an offer to purchase a product listed on this Site. Your order is followed by our acceptance, as described below.

The order can only be placed through our Website. To place an order, you will go through a few simple steps, and at the end, you will confirm the order by pressing the "complete order" button. The button will clearly indicate that placing the order implies your obligation to pay. Before confirming the order, you are always informed about the total price to be paid and you will always have the opportunity to check and possibly correct the order.

After placing an order, you will receive an e-mail confirming the receipt and registration of your order ("Order Receipt / Confirmation"). This does not mean that this order has been accepted. As stated above, your order constitutes an offer by you to purchase a product listed on our Site. All orders are subject to acceptance by us. The contract between you and us will be formed only after our acceptance of your order. The contract will refer only to those products for which we have accepted the order placed by you, and will send you a confirmation of order acceptance through a e-mail informing you that the product has been shipped ("Dispatch Confirmation"). In case we cannot honor a contract due to insufficient stock of products, technical error or non-conformities found at the time of the shipping process, we will inform you about this situation and we will refund the amounts paid by you for these products, if it is case, in accordance with the reimbursement provisions in the section regarding your withdrawal rights provided in these Terms of Supply, within no more than 7 days from the date on which you notified us of your decision to terminate the contract.


ANISE ARCH CORE SRL will maintain the confidentiality of any information you provide. The disclosure of the information provided will only be possible under the conditions mentioned in this Document.

Billing - Payment

The prices of Goods and Services displayed on the website www.madlen.ro are not subject to VAT, according to the legislation in force.

The price, payment method and payment term are specified in each Order. The Seller will issue to the Buyer an invoice for the Goods and Services delivered, the Buyer's obligation being to provide all the information necessary for issuing the invoice in accordance with the legislation in force.

The Seller will send the Buyer the invoice related to the Order containing Goods and/or Services sold by ANISE ARCH CORE SRL, as well as for any other payments related to the Order, exclusively in electronic format, by e-mail, to the e-mail address mentioned by the Buyer in the Account or.

By sending the Order, the Buyer expresses his agreement to receive the invoices in electronic format via electronic mail, to the e-mail address mentioned in his Account.

The payment card data of the Client/User/Buyer will not be accessible to ANISE ARCH CORE SRL nor will they be stored by ANISE ARCH CORE SRL or by the payment processor integrated in the Site, but only by the institution authorizing the Transaction or another entity authorized to provide card identification data storage services, about whose identity the Client/User/Buyer will be informed, prior to entering the data.

The entity authorized to provide card data storage services is EuPlatesc.ro, EuroPayment Services srl, a company established and operating according to Romanian legislation, registered under registration number J40/9950/2006, CUI RO18773866, with its registered office located in Str. . Ion Câmpineanu, no. 11, Bl. Union, floor 8, room 803, Sector 1, Bucharest.


The Seller undertakes to deliver the Goods in the courier system to the Buyer.

The seller will ensure the proper packaging of the Goods and will ensure the transmission of the accompanying documents.

The seller will deliver the Goods on the territory of Romania, for other destinations please contact us at the e-mail addresses on the contact page.


By creating and using the Account, the Client / User / Buyer assumes responsibility for maintaining the confidentiality of the Account data (user and password) and for managing access to the Account, and is responsible for the activity carried out through his Account.

By creating the Account and/or using the Content and/or placing the Orders, the Client/User/Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version that is communicated within the Site, existing on the date the Account was created and/or the use of the content and/or the date of placing the Order.

After the creation of the Account, the use of the Content is equivalent to the acceptance of the changes made to the Terms and Conditions of the Site and/or the updated versions of the Terms and Conditions of the Site.

The Terms and Conditions of the Site can be modified at any time by ANISE ARCH CORE SRL, they being opposable to the Clients / Users / Buyers from the date of display on the site. Acceptance of the Terms and Conditions of the Site is confirmed by checking the appropriate checkbox on the Site and/or by sending the Order and/or by making an online payment.

Major force

None of the parties will be liable for non-execution of its contractual obligations, if such non-execution on time and/or in an appropriate manner, in whole or in part, is due to a force majeure event. Force majeure is the unforeseeable event, beyond the control of the parties and which cannot be avoided, including the period of COVID 19.

Applicable law – Jurisdiction

This Agreement is subject to Romanian law. Any disputes arising between ANISE ARCH CORE SRL and Customers / Buyers will be resolved amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts in the municipality of Fagaras.